Matthew R. Snow

 
Printable Resume
5705 Nicklaus Ln. Milton, FL 32570 (850) 981-9045
matt@thesnowfamily.net

Information Technology Analyst / Manager

Highly motivated Information Technology Analyst / Manager with extensive experience in implementing a wide variety of technologies with internal and external clients. Successful with developing and maintaining positive client and customer relationships while working independently and within many team environments.

Expertise includes:

  • Project budgeting and planning
  • Project implementation and management
  • Technology analysis, design, and implementation
  • Training and supporting internal and external clients with new technologies
  • Implement and maintain high volume printing and fax systems
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  • Proven track record in organizing and managing large volunteer groups
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    Platform/Operating System/Software Experience

    Microsoft Products Other Platforms
    Windows NT 4.0 (Client and Server)
    Windows 2000 (Client and Server)
    Windows XP
    Windows Vista
    Windows 7
    Windows 2003 Server
    Windows Server 2008 R2
    Microsoft Exchange
    Active Directory
    Windows Office Suite 98, 2000, XP, 2003, 2007, 2010     		Linux (Mandrake 7.2 and 8.1)
    SQL
    HTML, C, Java, XML
    Cobol
    JCL
    CICS
    IBM AS390

    Educational Background

    University of Phoenix
    Bachelor of Science, Information Technology
    Graduated November, 2010

    Indiana University - Purdue University at Indianapolis
    Associate of Science, Computer Technology
    Graduated December, 2005

    Butler University , Indianapolis , Indiana
    Radio and Television Major
    August 1985 – December 1987

    		  

    Community Experience

    Upward Ministries
    Served in all areas as a volunteer for Upward Basketball, Cheerleading, Soccer, and Mission Camps.
    November 1996 – September 2004

    Eagle Creek Little League
    Served as President, Vice-President, and on Board of Directors for large metropolitan Little League and Softball league.
    November 2006 – July, 2009

    Professional Experience

    Complete Technology Solutions Group, February 2011 – Present
    Field Technician/ Client Support
    Provide PC, Server, Network, and hardware setup and support for small to medium sized business clients. Interacted with clients to troubleshoot issues and provide solutions to specific issues. Developed and maintained analytical database used to maintain client servers, software, and computers.

    Metropolitan School District of Pike Township, January 2008 – June 2009
    Classroom Teacher Assistant
    Provided support to a special needs child in the school environment. Assisted students in classroom and individually. Assisted Administration with before and after school car and bus security. Volunteered in after school groups which provided leadership assistance and mentoring to at risk children and families. Coached 7 th grade girls basketball to district championship.

    Northside Baptist Church September, 2004 – December 2007
    Director of Recreation and Upward Ministries/Network Administrator
    Oversaw all areas of Recreation Ministries which included oversight of Upward Childrens Sports Ministry in Basketball, Cheerleading, Soccer, Camps, and Missions. Developed marketing strategy for growth of ministry as well as financial budgeting, recruitment, training, scheduling, and retaining volunteer staff. Interacted with other Ministry areas providing technical support for computer network.

    PRN Pharmaceutical Services, December 2003 – September 2004
    Network Support Manager
    Provided and oversaw Windows administration, AS390 Mainframe software and hardware support, and phone network support to 50-75 users. Administrated and maintained high volume fax server system. Developed reporting system to monitor incoming fax levels. Assisted in maintenace of internal network infastructure and building expansion project.

    Indiana Chamber of Commerce, November 2001 – December 2003
    Workstation Support Specialist
    Provided all aspects of training and support on Windows 98, 2000, XP to 50 users. Assisted Network Administrator with administration duties on Windows 2000 servers. Provided Anti-virus and spam support. Administered mass communications to members or potential clients. Developed extensive proficiency testing/training procedures and on-line application for current and potential employees.

    Vector Technologies, Inc., July 1997 - October 2001
    Consultant/ Network Administration
    Consulted, designed, coded, and tested modifications and enhancements to life insurance administrative system written in Cobol, JCL, and CICS. Responsible for performing all facets of Network Administration to include web design, network configuration and hardware and software configuration for Windows NT 4.0 network, Exchange, and Microsoft Office (95/97/2000/XP).

    References available upon request.